Online Counter
The Online Counter is your customer's digital companion throughout their rental journey, from reservation to post-rental services. It offers seamless interactions, enabling customers to manage their bookings, check in, access live support, and download necessary documents effortlessly. This tool integrates with any car rental system, ensuring a consistent and user-friendly experience that enhances customer satisfaction and loyalty.
Online Counter as the Digital Companion for the Whole Customer Journey
The Online Counter serves as the ultimate digital companion for your customers, guiding them through every phase of their rental journey. From the moment a reservation is made, the Online Counter steps in to ensure a smooth process. During the reservation phase, customers can easily manage their bookings, make modifications, and receive confirmations. Pre-rental check-in is made simple with digital forms and document downloads, reducing wait times at the counter. During the rental period, customers have access to real-time support and can manage their rental terms. Post-rental, all necessary documents and feedback options are easily accessible, ensuring a seamless end-to-end experience.
Image Description: A step-by-step infographic showing the different phases of a car rental journey.
A Built-in Live Chat Including an AI Conversational Agent.
Our built-in live chat system, featuring a powerful conversational agent, revolutionizes customer support.
Latest AI Models
Utilizing the latest AI models, the virtual agent can handle up to 20,000 simultaneous conversations across 40 languages, offering 24/7 assistance.
reduction of inquiries
The AI agent drastically reduces the volume of repetitive inquiries, allowing human agents to focus on more complex issues.
Automated Actions
The AI can perform various actions, such as modifying reservations or providing detailed information about rental agreements, ensuring customers get prompt and accurate responses.
Transition to Human
Additionally, the system can seamlessly transition to a live agent when needed, ensuring a personalized touch when required.
Extend Rental Agreements, call Roadside Assistance, exchange vehicles
With the Online Counter, customers can manage various aspects of their rental directly from their devices. They can easily extend their rental agreement, ensuring they have the car for as long as they need without any hassle. In case of emergencies, roadside assistance can be requested with just a few taps, providing quick help when it's most needed. If a customer needs to exchange their vehicle, the Online Counter facilitates this process seamlessly, ensuring that the new car is ready and waiting. This level of control and convenience significantly enhances the customer experience.
All Documents Available for Download
The Online Counter provides customers with easy access to all necessary rental documents. From rental agreements and car condition reports to damage claims, fines, and invoices, everything is available for download at any time. This feature not only enhances transparency but also ensures that customers have all the information they need at their fingertips. Having digital access to these documents streamlines the rental process, reducing the need for paper-based records and making it easier for customers to keep track of their rental details.
Creativity is to Think More Efficiently
Our team has many skills so we’re able to offer a wide array of services. Far away, behind the word mountains, far from the countries Vokalia.
01. Brand Strategy
We keep things simple, putting you in control so you can make informed choices about how best to manage your money.
02. Product Experience
We keep things simple, putting you in control so you can make informed choices about how best to manage your money.
03. Graphic Design
We keep things simple, putting you in control so you can make informed choices about how best to manage your money.
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We’re a team of creatives who are excited about unique ideas and help fin-tech companies to create amazing identity by crafting top-notch UI/UX.